Bouncers have been hired in many hospitals in Bangalore city to prevent fights and squabbles between the patients’ families and the hospital staff. To ensure protection for the infrastructure as well as the employees, they have also increased security.
Dr Srinivas Chirukuri, CEO of Prakriya Hospitals told, “We had to resort to this for a while. Patients’ relatives become violent when we inform them that no beds are available for Covid patients. It is tough. Patients coming in the last stages, some with life support systems do not survive. In such cases, patients’ families fail to understand any medical explanation we offer.”
He added, “Death of a patient does not mean we have not spent on treatment. Patients’ families do not understand our efforts.” This was in the context of an incident where a family sought a waiver of bills after the patient died. Hiring two bouncers in three shifts cost the hospital Rs 3 lakh a month and hence it could not afford them for long.
The government has been asked by the Private Hospitals and Nursing Homes’ Association to deploy one police officer at every hospital to take care of such situations.
Dr HM Prasanna, president of the association, said, “I do not know about bouncers, but most hospitals have scaled up security as there have been instances of crowd gathering, holding threat to healthcare workers and hospital properties.”
He added, “That was not provided. Police personnel comes many times in a day. Upset relatives of patients try to go inside Covid wards or ICUs. Security infrastructure has been increased in all hospitals.” On no ICU bed being available at the Pristine Hospital, the glass façade was broken by an angry relative, Dr Prasanna recalled.
BBMP members were left in shock when they found that patients were not being allowed to get down from the ambulances if there was no vacancy in the hospital.