GVK Mumbai International Airport Ltd (MIAL) managing the Chhatrapati Shivaji Maharaj International Airport (CSMIA) having earlier announced about the introduction of order ahead food services, is now live with phase 2 of its Food technological expansion.The enhanced facility now allows passengers to order ahead of their flight, multi-order on a singular invoice, express pickup, scan to order (without download) and delivery at boarding gates through a mobile application, QR codes scan and kiosk setup, its officials said.
Passengers travelling via Mumbai will now experience convenient and express pickup at the food counters or smart delivery at the boarding gates allowing them to carry hot food as they board their flight. The mobile app called – ‘GrabbnGo’ opens up in browser for flyers using both android and iOS phones.
Speaking about the newest entrant among the many ground-breaking initiatives undertaken by the Mumbai Airport, MIAL spokesperson said, “Being one of the best airports in the world, passenger centricity and robust service is what makes MIAL different from our competitors. The airport is busy with passengers throughout the day. Through our study we have learnt that the passenger dynamics and their choices are constantly changing. With the introduction of phase 2 of the food technology, passengers can now pre-order their meals and have it delivered at their boarding gates or self-picked from the express counters with minimum wait time. Introduction of such service is first of its kind at Mumbai and we take pride in offering the same to our patrons.”