AirAsia India, first domestic airline to launch ‘door-to-door baggage service’ in 3 Cities


AirAsia India is the first domestic airline to start a “safe door-to-door baggage service” in Bengaluru, New Delhi and Hyderabad. The service called “FlyPorter”, will allow passengers to travel without baggage.  It will give passengers an option for doorstep baggage pick up from origin city and delivery at destination city.

This service starts at an introductory price of Rs 500 for one-way delivery to or from the airport and is available in Bengaluru, New Delhi and Hyderabad as part of the first phase of launch with Mumbai coming shortly as well, the airline said.

“The Covid-19 pandemic has created a paradigm shift in travel and service industries.… While touchless and contactless check-in and boarding has ensured that guests feel safe while opting for air travel, AirAsia India’s FlyPorter service now introduces a more safe, stringent and hassle-free way to transport your baggage as well. An industry first, the door to door baggage delivery service entails FlyPorter picking the baggage from the guests’ home and delivering it at their doorstep,” the airline said in a statement.

AirAsia India chief commercial officer Ankur Garg said: “This industry-first introduction of our FlyPorter service is designed to ensure that guests can travel without worrying about their baggage with a doorstep to doorstep delivery model. AirAsia has always been a pioneer in using technology to transform air travel and we are hopeful that our guests will benefit from this unique service.”

“The AirAsia Flyporter service can be availed up to 24 hours prior to the departure of the flight. It also includes an insurance of Rs 5,000 per baggage item for the contents and container. (As part of this move) all bags are disinfected at the warehouse and packed in double layered packing materials to ensure utmost safety and hygiene and executives are screened regularly and use adequate personal protective equipment,” the airline said.
It further added that “delivery vehicles are disinfected regularly and delivery executives follow strict social distancing procedures.”